Purchased Gold not showing up

I love Catan and I love the app, but I’ve genuinely hit a wall here. I paid $27 for 3,000 Gold, (the in-game currency) and my Gold balance never changed. My intention since downloading the app in the first place was to get every game extension to play every scenario with no restrictions at any time. But after paying top dollar, I am still restricted to playing a lousy 1 game per 12 hours, and the only multi-player option available to me is the repetitive base game with no chat function. I reached out to the customer service email provided by the Catan Universe website. It’s been a whole week, and other than automated response emails, I haven’t heard back at all. My Gold balance remains at 0, and I cannot get the features I want from this app. At this point my review SHOULD be 1 star, plus a report for blatant theft. But I’ve enjoyed Catan Universe so far, and what it has provided me despite this. The Free-to-Play aspects are still perfectly fair. I have faith in the people, and assume that my email must have fallen through the cracks during the holidays/weekends. I’ve submitted another email for customer service. Please, CU Team, find a way to program that gold into my account, or allow me access to the extentions etc. I don’t WANT to be refunded, I just want to buy your game. Please don’t be a scam! 🤞🤞

Great game, horrible developers.

I have never experienced a game with so much glitches/ bugs ever! It’s sad because it’s such a great game! My family and I used to always play the board game in person. Since we live I different cities we were all so excited when we discovered we could play this online on our phones! That excitement quickly became anger/frustration when we realized it’s almost impossible to set up the game to play with your family/friends online. Always get an error message when trying to invite a friend from your friend list. It was just a nightmare. In about 6 months we were probably able to make it work just a few times. Every time an “update” would come up, we were positive and thought maybe they had fixed that issue, but NOPE, same problem as ALWAYS. If you want to play with family/friends online, do yourself a favor and try Colonist io. I discovered it about 2 weeks ago-download it- asked my family to download it-created and account- added each other as friends- and guess what? It actually works. No glitches/ bugs/ error messages/ lost communication with server/ nothing like that. Just fun playing with my family. You can become a member which unlocks more maps, modes, etc but it is a bit pricy (monthly payment) but I personally think it is worth it as it connects me with my family and allows us to have some fun. We play it all the time now. Sad these developers have never been able to fix that issue.

Obviously rigged

When playing the AI (especially of “Master” difficulty) it just happens to be that the robber is insanely lucky to be on your best resource for the whole game. Try to buy 1,2,3 development cards to get a knight to move it? They will all just happen to be road buildings, monopolies, victory points. When you finally get a knight, within 2 more turns a 7 is guaranteed to be rolled so that the AI can put the robber right back on your resource. Then a 7 will not be rolled for probably 25 turns as long as you dont play another knight. But once you play a knight to move the robber off, its guaranteed to be back on in only a couple turns. Also if you have 8 resources there are very high odds of AI rolling 7. Im pretty sure catan just cant come up with an AI that is actually good enough to beat a skilled human so in order to make it “hard” they need to adjust the luck of the game. What is worse than this though is when your resources magically “disappear” from your hand. Several times when I get robbed by the AI i have seen the resource that the AI took from my hand disappear and then about 1 second later another resource just disappears from your hand too (no 7 rolled or knight played). No explanation for that. You could at least do a better job at hiding the fact that the game is rigged. 👎 Also when playing multiplayer 90% of the time a 7 is rolled in the first 2 turns and then not rolled again for a long time. Not saying its rigged but just very annoying.

Extremely Buggy

EDIT 1: some of the main concerns were addressed and - to some extent - corrected. Game breaking bugs in matches were reduced substantially, from about 90% of matches to a healthy 15% (yep, I kept an excel). The in-game interface is still the same, and in my humble opinion, not very intuitive. Regardless, the app is moving in the right direction. Adjusting stars from 1 to 3. REALLY looking forward to the update that was supposed to happen a few hours ago(?). ORIGINAL: The board game is amazing and the app has so much potential. However, it is ridiculously common for a game to get bugged. The problem with that is that it affects all other players, not just whoever got bugged. So the game hangs up thinking no one is having issues, meanwhile this one player is stalling for upwards of 20 mins (and the game cant figure out that something is wrong and just kick him). Kicktimers trigger for no reason when you’re in-game and everything else seems to be doing fine. Not much incentive to level up. Not much to buy in the shop (honestly if there were more items available, with better perks than a viking hat, I’d be throwing money at you guys). Elo visibility is really nice tho, kinda only thing that keeps me and my friends around. Just a tip, elo games tend to not show opponents’ elo in the pre-game screen so that it won’t affect in-game tactics (i.e. 3v1, etc). Really looking forward to an update and hopefully adjusting this rating. Thanks for your hard work!

Please add these features:

Love the game! Very well done! To any developer reading this, I would like to make a few requests: please add another expansion (I would pay another $5 for easily) that adds another ring of resource tiles around the basic game board. Just like the expansion for the board game in real life. That way the play can edit the basic game to have more players, victory points needed to win, more trading ports, and development cards into the pool. Also please add support for Co-Op for two players using the same device in a game. Possibly even up to 4 players on one device? I would also like the ability to play with only 1 other CP in singleplayer mode instead of requiring 3-4 players. There is also a bug that has happened quite often where the check mark does not work in trades with CP’s and forgoes the trade no matter if you click on the red X or the green check mark. The bug also does not allow you to properly re-negotiation the trade with CP’s. Last but not least I would like more edit features when generating the world map instead of only having a few preset “scenarios” to pick from with their own hidden list of possible resource hexes. Thank you for reading and I would love your feedback!

Bug/glitch filled app, otherwise great game

Unfortunately this app is filled with bugs if you try the online multiplayer mode. The FIRST bug is that if a player leaves the game the ai takes over but it will eventually just keep asking for trades that you deny and regardless will keep trying to ask them. Eventually everyone leaves the game out of desperation. There is a SECOND bug that if you run out of time while the trade window is open then the game keeps you in the trade window, you can close it out with the eye to the right but those buttons stay on the window and completely cover the buttons to reject or accept trades during everyone else’s turns, but once it gets back to your turn… well now you can’t roll the dice because that button is now covered as well so then you get kicked out because you took too long. The THIRD bug, isn’t a bug, I just think their servers must have some type of issue because I have constantly been kicked out of games, it will say trying to reconnect but will never connect back in. I know it’s not my WiFi because all my other devices including this one are able to load other webpages while on the app. What’s truly just frustrating is how deep you can get into these games committing hours of time only to then have all that effort go to waste. Especially given that the multiplayer is a premium offering that we pay for it should work as intended, I truly hope they fix it as it is otherwise a great game.

Someone needs a statistics lesson

Funny, when I play this game is real life I hardly ever see the number seven rolled 27 times in a game that had only 80 turns. That’s every three turns for those doing the math…. Anyone who downloads this app will surely notice some seriously suspicious patterns when it comes to the dice. The above example is not an outlier. Seven is rolled entirely too often - sometimes several turns consecutively - and usually happens coincidentally when you’re leading a game by several points. Suddenly, you’ll find yourself going a dozen turns in a row without collecting anything and having all of your items taken away from the robber, because obviously they always put the robber on one of your positions. Just as an example, the last game I played I clearly had the strongest positions on the board. I was winning by several points. Out of the last 24 rolls, I counted the number eight was rolled 6 times in 8 turns alone; seven was also rolled 6 times. The numbers I needed in order to win (6, 5, 4, or 10) were never rolled. The developer might argue I’m just being a sore loser but those statistics are virtually impossible and it happens constantly in this game. I could go on and on with examples like these. I should note that there is another setting that allows you to change the probability of the dice but you will find it is just as goofy as the default setting. Not sure what the point is in making the game so obviously skewed in favor of the computer.

Long awaited upgrade is disappointment

I am a Diamond rated player and my first experiences with the newly released upgrades is very disappointing. My settings are set to 3 to 4 players and I have been put in six player games the first two times. My first game, we lost a player and a bot took over. The bot attempted to make numerous trades taking ridiculous amounts of time most every turn as has always been a frustration. The second game I played I was unable to place my settlements in start up due to a glitch. I had been an avid player of online Catan in Catan Online World several years ago. At a time it appeared that Catan Universe replaced that version so I moved over and used this platform. The frustrations of dealing with it initially had me move away from the digital game and quit playing. I hadn’t played online Catan for around three years. I chose to come back, assuming things had been upgraded and improved. Ironically, I did this the day before the release of their new version. I was shocked that no changes had really been made in the three years that I had quit playing but, highly anticipated this new release. I am quite disappointed with my first two attempts to play. It appears that Catan Classic has the same game board as the original Catan Online World, that I thought had gone away. I will likely be moving over to that to see if there is improved gameplay.

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