Like professional

I never write reviews, but I definitely like this game. It's more like playing a real table. You definitely just keep on playing. Good players makes it even more fun! Definitely can be addictive whether you're winning or losing. Even when you lose everything you can't wait to get back on the tables when you get your next bonus. I just wanted to add to the person with the review about there's no way you can give me is a full house when you have a full house and a real table this is untrue it's happened to me on the river. There are times that there are problems with the game but all in all I have found it is still the best app so far. Did does bite though when people just constantly go all in just to keep taking everybody's money. It's nice to play real games of poker with those who like to really play poker online. One other anything I have found is with the wheel, first time I responded I won the big one. Already for me. But every other time since in the past year I've been playing it always stops just before or just after the big one. Is anybody else noticed this? I am liking the new updates but it seems to have slowed things down.

Great fun but customer service doesn’t help when you have problems.

I love the app, lots of fun. My only problem is that a week ago I won a hand with a full house, 3 aces, 2 nines. The pot was over 11 million. The other player called my all-in and I won but the money never went to me. It went to nobody. I contacted the company and gave all of the details. I was on WiFi and have no problems with my WiFi at all. I heard back from customer service and they asked if I was on WiFi and other questions I had already answered in my original message. I responded and answered everything again. About five days later I received a response that told me my WiFi must have dropped for a second or two, which I do not believe, and they did not offer me the over 11 million I had won. They gave me a link which gave me 5 million, less than half of what I had won. I think the customer service should have given me my full winnings and not made excuses about WiFi and only give me less than half of what I had won. Just be wary of this kind of thing as a player, that customer service doesn’t do the right thing.

Stay away from this game

One of the most disappointing games I have ever downloaded. The main emphasis for the site is to keep having you purchase points to keep playing!! As you will read other reviews about this site there are many dissatisfied players on her. Management has offered no resolution to the glitches this site has, from frozen tables, quick timeouts and don’t even get me started with the bots that are on here just to drain you of your chips!! This has to tank as one of the worst sites I have ever downloaded. One example, got to a table and played 25 consecutive hands, played 23 of those hands and I did not even have a pair in 21 one of them after the flop. Two hands small pairs were played after the flop and then nothing. The last two hands I folded pre-flop and ended up getting a 3 of a kind on 8-2 hole cards off suit and a straight on 2-6 hole cards, coincidence I don’t think so!! The people who monitor these reviews will say either call customer service or will post their response saying that the cards are being dealt randomly, won’t sit that at all. I hope you all watch items of concerns that I’ve listed and what others have had as there is no customer support, no fixes in place and the bots will keep taking your hard earned chips!!!!! Good luck, you will need it playing this site!!

Great game, Great customer service

Among other poker games I’ve tried, this one is by far the easiest to follow and understand what’s going on. The progression through ranks feels very consistent, though obviously getting more challenging the further you go. The events give great rewards that are especially fantastic help when you’re starting out. At one point there was some odd technical issue, I closed out of the app after folding and upon reopening it later my 11+ million dropped to 0. I don’t usually have high hopes for customer support on most apps but I reached out anyways, and was pleasantly surprised to find they’d fully compensated what I lost, with a bit extra. One of the top reviews here describes a similar loss that wasn’t compensated, but was written 4 years ago, so it definitely seems they’ve upped the customer support since then. Probably the first time I’ve had a positive experience with mobile game support.

Bad customer support but fun to learn how to play

I never knew how to play poker and this game taught me. Your supposed to get 100,000 chips when a friend you refer and I contacted customer support and they told me I received the money even when I told them it was from someone else and they didn't respond back to fix the issue. So, ignoring people is good customer service??? And, it took them like a week to even respond. You can tell that the automation is made for you to think that you will win the next hand when you wait to join a table and you see the hand you could have used. So, next time you play you can think you'll have a perfect hand. It's smart but, I'm not stupid boo... lol Good to learn how to play and I've learned all the hands and when not to play a hand. So, this was good prep. To go to casinos and hit the tables with confidence. Response to developer: why would I up the ratings to 5 when I never received the coins and you guys never responded back. And, I stopped playing the game after week bc you guys were so rude. Give me my coins I worked hard to get friends to join and then I will.. Thanks

Highly disappointed

Updated review again: you have told me twice to contact customer support. I already said I did. They didn’t care that I had over 300 tickets for a contest that was guaranteed 1 in 50 win. I didn’t win. Customer support didn’t care. Therefore this game is a SHAM. I don’t recommend it. I won’t spend money anymore. It should be deleted by all. It is set up for you to lose. In response to the developer: I did contact the support team. They shrugged me off saying that if I did not receive the 10 million, I must not have won it. So I had 300 tickets where 1 in 50 were advertised to win, and I didn’t get the 10 million. The game is a SHAM. I don’t spend money on it anymore. Will be deleting the app next time I clear off my unused apps. Still recommend the no one uses this app. And it’s sad, because at one point I like it. Poker heat runs good promos. One promo, go all in and win tickets, went like this. I played in a room where when you go all in you get 10 tickets. It was advertised 1 in 50 win 10 million. I went all in at least 30 times. That’s 300 tickets. I did t win. Sure, it’s. It guaranteed. But with 300 tickets and a 1 in 50 chance to win? I’m done wasting money here and I recommend no one spends money here ever.

Thought it was different

I just saw THREE FULL HOUSES IN ONLY TWO HANDS. I tied the first hand with another guy with a full house, then lost to a full house the next hand...UNREAL. When I first started playing this game, it appeared to be different and closer to realistic than the other poker games I have played. It’s still a little better than most and there is much I like about it, but it’s definitely not as realistic of a game as I first thought. Im sure it’s fun for most people, but I personally don’t like to see a flush or full house EVERY SINGLE round I play. I just played SEVEN hands, 5 players, and saw THREE FLUSHES and TWO FULL HOUSES in only seven hands. Is that really fun for people to play? Im probably just getting old, but it’s not that much fun to me. Also, it “appears” to me, “almost” every time I play, there is one hot player at each table. Now, there are times when the winning does get spread around the table which is a lot more fun. But usually, in my experience, there’s ONE seat/player that repeatedly gets the “one card they need” or “ONE card better” to win a very high percentage of hands dealt.

I used to love this game, but.....

It's really a huge shame to allow loyal players to purchase packages that they don't get or once they do get them, they get stuck with robots every time, that just bleed you dry.... It's really quite annoying.. ALOT of my friends play this AND spend alot of money to play in the bigger games, with the rare chance of getting really people to play against, most of the time it's just bots! if the robot situation doesnt get better, then we are all going to delete the app... It's really very unfair to have the advantage on the one game in the gambling world, that the house SHOULD not have an advantage on... Not to mention the robots know what you have every single time... I spend alot of money to play, which I have never done with any other addicting app, but I really enjoy playing poker.. But I can't stand buying chips and immediately after I get in even a smaller game and boom, robots take it all! Please fix this! It's one thing to have them in the game to keep games going but it's another to cheat you out of real money!! And the wheel spins! Holy crap, you can't hardly EVER get a good spin! It's so Fricken ridiculous...

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