Software Upgrade

I have been playing for approx. 2 years. Was at level 502 yesterday. I upgraded to the new version today. Logged in and have had multiple anomalies; does not allow me to sign in as an existing user, cannot adjust the screen size which is too large, cutting off lower portion of screen. New software will not maintain a new password when set up. Bottom line, I believe all problems could be easily resolved if I could speak with tech support directly via phone. I have been playing via an Apple iPad for the past 2 years and am now wondering if iPads are no longer supported.

Casino odds on a free game…

This is supposed to be fun but they cheat you out of everything. Blackjack is so rigged that you have to play at 3am just to have decent odds. If you play 3 hands, you can already tell what the house will have just by what cards they give you… also look at your cards they tend to give you just enough to lose by 1 majority of the time but once your balance goes up enough, the house will get 20 or 21 every time. Never seen the house get so many 7 cars 21s off busy cards… please fix this asap, this is not the actual hard rock casino, there’s no need to cheat your players like this especially when we’re mostly playing for fun… this is starting to get blatant and I liked playing the game. If we ain’t winning real money but your asking us for real money to get coins, u need to focus more on the players and not the casino. Then you send a review and too may get a generic response telling you to email someone that ain’t gonna ever respond to you… it’s all a game to them, but they want our money. I see why they had to suspend sports better, this is crook activity. If you’re going to respond to me give me a real response for all to see, not some generic computer generated one just to look like you care. And don’t ask me to email anyone so it’s hidden, I wrote a review on the app, respond to me on here also.

Older slot machine

I was really upset to learn that the hard rock removed a lot of their old slot machines and put in a lot of terrible newer machines. There used to be a hole bunch of us that came to play Keno and not the new Kino machines. The older Keno machines were a lot of fun and I know at least 25 to 30 people over the years I met that just came to play keno. Even though there was only 4 to 6 machines in the main room, there were people that were just wait to play those games. All those people unfortunately, don’t come to the casino anymore. In the non-smoking room they used to be at least 10 older keno machines. and much too much surprise I was devastated when I came to Florida and so much looking forward to playing and they had removed every single machine. There is no way you can tell me that all those machines were broken as a result I don’t go very often anymore.

Good game, but with a few flaws.

The good: it’s a fun game to play either when you have a few minutes, or your just hiding from the boss. Animations and sounds make it as close as you could come to the casino without actually being there. The bad: I had to install and uninstall the app 3-4 times before it would actually load without crashing on opening…still not quite sure how I got it to finally work, and when I try to link my wild card I keep getting an error saying that my card is already linked to another account. After a few minutes of fumbling around, trying to find a way to contact tech support about that, I think I finally found it but the jury is still out on that.

As bad as live in Tampa

Poor performance. Server issues are prevalent. Games don’t load. Server wait messages occur while in a bonus results in a total loss of credits. Support does not respond. Bad & getting worse. They cannot seem to resolve their server issues. Wait message while in free spins ended up in a loss of 3M credits. Forget contacting their so-called support. Low payouts and no bonuses after millions. Just as bas as Seminole Hard Rock Casino in Tampa only void the LOUD music that is way too uncomfortable for the average ear. Opted to play social casino since Tampa slot payouts are too low to risk exposure to coronavirus. They DO NOT reward loyal patrons generously enough and social casino is not much better! Social Casino games are glitchy. Some will not load at all. Support does not respond. I DO NOT RECOMMEND after running out of available credits!

Not too fond of the games... kinda of sad

Kinda of a disappointment, NO KENO... AFTER PLAYING ON THIS APP FOR 3 consistent weeks, I have spent money playing it... after a while they open all the slot machine which I would prefer! Where are the popular machine ( Lock N Link) WE WOULD SEE AT THIS SEMINOLE PROPERTIES??? I'm a WILD CARD HOLDER. Not impressed, there are so many other websites that have better games... come on Hard Rock... be customer pleasing! Keep ALL GAMES AVAILABLE SO WHEN WE GO BACK TO Our favorite ⭐️ games so we can play them Again MY FAVORITE GAME on this app is ( Feelin Fruity 10 🔒457) NOW ITS LOCKED DONT LIKE THAT... especially when you're spending A lot of money $$$!

Open up the different machines

This social casino is one of the ones I have found let’s you at least win, they then take it all back, but at least there is the thrill of winning, so rare in social casino gaming, most of them are so desperate to get you to buy chips they don’t let you win at all and they are stingy with their chips.. I have a feeling this one is not an exception but I just ran out of chips so I won’t until my. Bonuses refresh if they are stingy with the chips. But it takes way too many levels to open up games, come on give us something, if you are going to take away our ability to win and keep it, at least give us more variety in the games we have to play.. 👎👎👍👍👎

Scam app.

Remember, this isn’t a real casino. You can’t win real money. So, they aren’t regulated and can change the payouts whenever and however they want. I suspect the dial back the Return to Player on the daily mission slots. They want you to burn through your free coins so you purchase more in the store. That’s a perfectly legal- but incredibly dishonest- practice. Test it out yourself. Get familiar with the games. When one becomes the daily mission, play it. I bet you will find it is much tighter. I don’t think this is anecdotal, either, as I’ve noticed it over many iterations. Update: For some reason, I no longer get notifs when my free coins are ready. Also, I purchased a $4.99 pack. Was charged 3 times for it but only received one package worth of coins. Messaged Support with no response or solution.

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