Tue Oct 28 2025
Thanks for joining Jackpocket Casino! We update the app regularly to make playing your favorite casino games faster and easier. Here’s what’s new in the latest update:
- Various bug fixes
- Performance improvements
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Have a question? Go to Support in the Jackpocket Casino app or visit support.jackpocketcasino.com
The app is quite impressive for users who enjoy playing machine-style slot games. It offers a convenient and entertaining experience, especially for those who like to enjoy casino-style gaming from the comfort of their mobile devices. However, I’ve rated the app three stars due to a few concerning issues. On more than one occasion, I’ve hit significant jackpots—including one instance believed to be around $5,000—only for the app to abruptly log me out in the middle of the win. Unfortunately, there was no clear way to retrieve or claim the prize after being signed out. These unexpected logouts seem to occur more frequently during major wins, which raises serious concerns about the app’s reliability and transparency. Additionally, there are times when winnings are not properly credited, and the overall experience can feel frustrating. While the app remains convenient and enjoyable for casual play, these discrepancies suggest a level of control over the outcomes that can leave players feeling misled or manipulated. It's difficult not to feel that the system is designed in a way that encourages players to keep spending in hopes of recovering lost winnings. In summary, while the app delivers on entertainment and ease of use, its technical issues and questionable payout practices detract from what could be a truly great user experience. Caution is advised for those who choose to invest significant time or money.
The bonus match on initial deposit felt scammy. You can only use the bonus on slots and it eats your deposit before the bonus. I found a few fun games but all the tables felt like i could predict the outcome. And it felt like on slots you only win back on the tail end basically lose the bonus and suddenly 5 minor bonuses in slots in a row to allow you to keep playing but you will never be in profit. Basically auto rolling to get rid of the bonus that expires in 7 days. calling out minor wins with ease. Like it endlessly tries keeping you on the app but you wont win. Gambling is suppose to be fun and feel like you have a chance at winning. Never felt like i had a chance here. Could be i just had the worst luck i have ever had. So thats why its not a 1. Overall had minor fun so wont be using this again. Wicked wheel panda is a fun slot though would recommend. Dancing little guy has my vote.
Two weeks ago, I won a royal straight flush on video poker. My bet was $10 and the win was $8000 but they only gave me $6000. I am still waiting to speak with ARIEL. In these two weeks, Ariel has either been in numerous meetings, or she was off, and today I was told she just started her vacation! Do they actually think they will get away with this? I have contacted the attorney general of NJ, my bank is ready to go after them (I deposited tens of thousands), my attorney is drafting letters to them and I will be contacting the Department of Gamimg. Has this happened to anyone else? I am a senior citizen. Maybe they thought I would not notice the $2000 missing? If anyone has any ideas I would be grateful for the help. I will keep you updated. In the meantime, please play elsewhere. Not only did they rob me, I am unable to speak to anyone who can help.
I for the first time deposit $43 and got a bonus for the same amount. $96 I now have the games I tried was glitching everything was fluttering. To be honest I couldn’t even tell if I had gotten cheated out of money because it was gone like that. I went to the live chat and it said I was in the Q and next in line. I waited 20 minutes and then it kicked me out. I went back in and waited and again it said I was next in line and after another 5 minutes of waiting I was so disgusted and upset that I just left and I will never play here again. I would have been okay if I lost the money without all of the issues but in this case I feel like the chips were pre destined to go to the house. I’m all about second chances but this i am not too sure about.
Absolutely terrible . Worst casino app I have ever played . They offer a deposit match however require you to bet 10x that deposit before you can withdraw any of your winnings. I was unaware of this. Just figured it was like every other casino app that offers a deposit match that will not allow to withdraw the bonus (obviously). But having to bet 10x your deposit match is CRAZY! Very bad setup. I deposited $100 and after I was up $300 and realized I would have to win $1,000 before I could withdraw any of my winnings, I just deleted the app. I was never going to see or make my money back. Absolutely terrible and not recommended. If I could I would give ZERO STARS! Only writing this review to help others from the scam of a system.
I deposited $100 for the 100% match, unaware of the requirement of terms that require you to bet 10x the initial deposit before you can withdraw any of YOUR OWN INITIAL DEPOSIT. I would totally understand not being able to withdrawal the bonus credit, but my account now has $300 and I cannot withdraw a penny. I have bet THOUSANDS OF DOLLARS, (sometimes gaining and sometimes losing, but now at the $300 balance with no further deposits) on Roulette and am still showing only 24% accrual for the credit. I should be well past the 10x requirement and again, cannot withdraw a penny. I have contacted the support email and they keep sending the same generic email telling me to read the terms and conditions, which I have read and met.
I’ve tried it a few times barely hit any bonus and very few offers nothing good or worth your time. Too many apps out there to use this one frequently you barely hit ever. App also glitches a lot while your playing so much you have to log out and log back in. Update: tried to give it a fair shot and tried again it’s possible to win but not a lot of bonuses game still glitch. The offers just aren’t great and worse if it they have no rewards program at all so your just loosing money. They have no daily promo nothing to offset the loss for there customers not worth it
I completed the KYC process through the secure website and the app still wouldn’t let me log in after it said my documents were reviewed accepted and verified. I reached out to support and they wouldn’t help unless I sent them clear photos of all my personal documents including my social security card, bank statements, ID and everything that would be needed to steal my identity. They wanted me to send all this sensitive info via their unsecured zendesk support email address connected to multiple people. No thank you. What a terrible waste of time and risky business practice to your users.
Jackpocket Casino, an iGaming operator in the US, has become the first iGaming operator in the country to receive the Internet Compliance...
Gambling Insider Tue Sep 30 2025
Jackpocket Casino achieves the highest standard for online responsible gaming in the U.S.. NEW YORK, Feb.
FOX8 WGHP Tue Sep 30 2025
PRNewswire/ -- Jackpocket, the #1 lottery app in the U.S.,* today announced it has launched Jackpocket Casino in New Jersey through a...
PR Newswire Mon Sep 01 2025
It may have been a quiet week in sports with the Super Bowl concluding the NFL season, but DraftKings still managed to make headlines amid...
Sportsbook Review Wed Sep 24 2025
DraftKings Jackpocket Deal Unique, But Adds Complexity, Says Analyst.
Casino.org Wed Sep 24 2025
White Hat Gaming is providing its PAM iGaming platform and content to Jackpocket's newly launched online casino in New Jersey.
Gaming Intelligence Wed Sep 10 2025
Lottery courier app Jackpocket has launched its online casino offering in New Jersey in a landmark first for the company founded in 2013.
EGR North America Wed Sep 03 2025
Jackpocket expands online gambling offerings with the launch of an online casino in New Jersey, in partnership with Caesars Interactive...
BNN Breaking Wed Sep 03 2025
DraftKings announced during its Q4 2023 earnings call that it plans to acquire lottery and online casino app Jackpocket for around $750M.
PlayUSA.com Wed Sep 17 2025
There are more ways to gamble online in New Jersey as Jackpocket, a lottery app, launched an online casino now available to New Jerseyans,...
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